How can we help you?

Click "Sign Up" at the top of any page, enter your first name, last name, email address and a password, then click "Create account". You'll then be asked to create your company, or you can join an existing one when a company admin invites you. Once your company is set up, submit it for verification so you can start posting RFQs or bidding.

Open your company profile with the "Manage" button on the company card in the sidebar. Under "Verification Documents", upload your Commercial Registration (CR), VAT registration certificate, National Address and bank details. When everything is uploaded, a company admin clicks "Ready for Review". Our team then reviews your documents, and you'll receive a notification in the app once your company is approved, or the reason if it is not. SMEs must be verified to publish RFQs, and logistics providers must be verified to submit bids.

You choose the type when you create your company, and it cannot be changed later. Choose SME if your business ships goods and needs transport, warehousing or freight services: you'll post RFQs and receive bids. Choose Logistics Provider if you are a carrier, freight forwarder, warehouse operator or 3PL: you'll browse RFQs and submit bids.

Once your company is verified, click "Create New RFQ" on My RFQs or your dashboard. Enter a title, the service type, cargo type, pickup and delivery locations and dates, number of packages, package weight and dimensions, any special handling requirements, and the certifications providers must hold. Save it as a draft to finish later, or publish it straight away. Once published, verified logistics providers can bid on it, and you'll get a notification for each new bid.

Open your RFQ to see every bid under "Bids Received", with the price in SAR, the estimated delivery time and the provider's average rating from other companies. You can message a provider to ask questions before deciding. When you accept a bid, the other pending bids are declined automatically and the RFQ closes to new bids. After that, you and the provider can rate each other.

Go to Browse RFQs and filter by service type, or tick "Only show matching" to see only the RFQs your certifications qualify you for. Open an RFQ to see its full details, then submit your price in SAR, the estimated delivery time in days, and any notes. You can edit or withdraw your bid while it is pending and the RFQ is still open. A conversation with the SME opens automatically, and you'll be notified if your bid is accepted or not selected.

It depends on the RFQ. An SME can list required certifications, and you can only bid if your company holds all of them, verified and not expired. Add yours from your company profile under "View Certifications", then "Add Certification", with the date you acquired it, its expiry date and a copy of the document. Our team reviews each certification, and you'll be notified of the result and again before it expires. The licences you need to operate in Saudi Arabia are confirmed when we review your company's verification.

Yes. My Bids lists every bid you've submitted, with search and a status filter, and your dashboard summarises your active bids. Each bid has its own conversation with the SME under Conversations, and notifications tell you when a bid is accepted or not selected, or when a new message arrives.

Open the menu under your profile picture at the top of the page and choose "Account Settings". Under "Change password", enter your new password twice, then your current password to confirm, and save. If you've forgotten your password, use the "Forgot your password?" link on the sign-in page to receive a reset email.

Company admins can open the company profile, click "Manage Team", then "Invite Team Member" and enter the person's email address. If they don't have a Flogistics account yet, one is created and they receive a welcome email with a temporary password; existing users are added straight away. Each member has one of four roles: Admin (full access, including the team and company settings), Bidder (creates and manages RFQs and bids), Viewer (read-only access to RFQs and bids) or Chat Only (conversations only). Admins can change a member's role or remove them at any time.

Go to "Account Settings" from the menu under your profile picture and click "Delete my account" at the bottom of the page. Deleting your account is permanent and cannot be undone.

We accept Visa, Mastercard, American Express, Mada, Apple Pay and wire transfers.

If something goes wrong with a service, contact us at info@flogistics.net within 7 days of delivery. Our team will review the case with both parties.

There is no charge to create an account, post RFQs or submit bids. Flogistics charges a service fee on completed transactions through a credit system.

Flogistics works best on modern web browsers. We support the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. For optimal performance, ensure your browser is updated to the latest version. JavaScript must be enabled. We recommend a minimum screen resolution of 1280x720. The platform is fully responsive and works on tablets and mobile devices through the web browser.

There is no mobile app at the moment. Flogistics works in the web browser on your phone or tablet, with the same features as on a computer.

Send us a message through the contact form with the subject "Technical Support", or email info@flogistics.net. Describe what you were trying to do, any error message you saw, and your browser and device. If you email us, screenshots help.